FAQ
FREQUENTLY ASKED QUESTIONS
How do I place orders with Shanghai Caerulum Pharma Discovery?
For overseas clients (payment in USD), please write your inquiries to cpd-service@caerulumpharma.com.
For local clients (payment in RMB), please write your requests to sales-cpd@caerulumpharma.com.
What are the payment terms?
APIs in stock items – TT payment in advance
APIs custom-synthesis – 30% deposit & 70% balance upon approval of analytical data.
Biological services – 50% deposit
Terms and conditions may vary based on credibility of customers.
How do I get my items?
Packages are shipped overseas via FEDEX or DHL. Our customer service consultants will clarify with each customer with regards to custom clearance.
How soon can I get my package?
Overseas delivery by FEDEX or DHL would normally take at least 5 working days.
Can I obtain analytical data for the items purchased?
Yes, analytical data such as HPLC, COA and SDS are downloadable on our website. Please contact our customer service consultants for any technical data needed.
Are your facilities GMP certified?
Shanghai Caerulum Pharma Discovery and XPiscoric Inc are laboratories offering compounds and services for research purposes only. We are not GMP-certified. However, we partner with GMP-certified factories to produce large amounts based on customers’ needs.